Custom Printing FAQs

Contact our customer service department and a member of our team will discuss your needs and provide a quote for your project. They can be reached at 800.558.9620, or via email at

Olympus Group is G7 compliant. G7® is an industry-leading set of specifications for achieving visual similarity across all print processes.

  • G7® is both a definition of gray-scale appearance, and a calibration method for adjusting any CMYK imaging device to simulate the G7 gray-scale definition.
  • G7 yields a visual match between different imaging systems using simple 1-dimensional curves, and enables shared appearance between different printing devices or specifications when additional color management is not available
  • Essentially, G7 compliance means that we offer the highest level of color consistency across print press, substrates and facilities. To learn more click here

We support a number of different file types and formats. Please see our Guidelines for Customer Supplied Art [RH1] for complete instructions. Art Templates

Depending on your file size, artwork can either be sent via email or uploaded here. Contact your sales representative, call 800.558.9620, or email if you have any questions. We’ll make sure you’re able to upload your artwork without hassles.

Our lead time can vary greatly from one project to the next, depending on how complicated it is. Your sales representative can give you a specific lead-time based on your project. Have a specific deadline? We will do our best to ensure your project is received on budget and on time. We do not add rush charges for quick-turn jobs!

Yes we can! If your design has PMS colors in it, we can color match (as close as possible) to those colors when requested. If the files are CMYK we will print the file as is. Color matching to laser printouts can require more time and could incur additional art charges.

Because we have so many options for fabrics, printing, and finishing, we can customize any project to fit your needs. Several of the photos seen throughout this website are examples of projects that were custom designed and fabricated based on specific needs. Feel free to contact our customer service team and they will ask questions to determine the best options for your next custom project.

The best, most efficient way to place an order is to submit your requests directly to one of our Sales Representatives or via the email address and a salesperson will follow up to confirm with you.

We have a Resources page where you can download art template files, accounting forms, product spec sheets, and even our catalog. Once on the page simply check the category box on your left or un-check to display all available files Resources Art Guide. The specific product templates can also be found on each individual product page under the specifications.

If you don’t notice the file you’re looking for please contact your Sales Representative or call us at (800) 558-9620.