Mascot FAQs

Below is a list of the most frequently asked questions that we’ve encountered. If you have questions or concerns that aren’t covered in our FAQ’s, we want to help! Give us a call at (800) 558-9620 or email and a member of our team will make sure that your questions are answered.

Contact our customer service department and a member of our team will discuss your needs and provide a quote for your project. They can be reached at 800.558.9620, or via email at You can also request a quote here.

Images can be sent via email at or you can attach your image when you submit a quote request.

Our lead time can vary greatly from one project to the next, depending on how complicated it is. Your sales representative can give you a specific lead-time based on your project. Production time is generally between 4-6 weeks from the time we receive approvals on the sketch and fabric swatches. Have a specific deadline? We will do our best to ensure your project is received on budget and on time.

  • What type of budget are you considering for your mascot?
  • What is the climate your costume will be used in?
  • Will the costume be used mostly inside, outdoor, or both? Will it need to fit through an average 34” wide doorway?
  • Will the performer be extremely active or more of a “meet and greet” character? (i.e., hand out coupons, shake hands, dance, or skate, etc.?)
  • Is the mascot interacting with young children or a variety of age groups?
  • Will your costume need to be transported to multiple locations on a regular basis?
  • Will you have a designated performer or will several individuals be involved?

We’ve created a video just for that question! Watch and share our Mascotting 101 video in order to learn the basics of performing as a mascot. You can also check out these Mascot Guidelines for Performers.

Embed your mascot, as a symbol, in the minds of your consumers. Include your mascot in your marketing pieces, promotional items, advertisements and events.

Bonus Tip: Create an event around your mascot – have a contest to name your mascot or something as simple as a coloring contest of your mascot, in order to create a viral campaign and get consumers involved.

Remember that the power of a well-executed, cohesive campaign is through the push of the branding and consistency of the message. Take your mascot outside of the organization. Consumers want to interact and associate with a brand – your mascot is the perfect vehicle to make that happen. Make your brand the one people remember by getting your mascot involved, high-fiving, and dancing with the consumers.

Bonus Tip: Contact local sports teams to see if they have any mascot events and/or ask what local events their mascot is involved in.
  • Get involved in the community. Participate in local parades and charitable activities. Plan on doing visits to your hospitals or join in runs and races. Often times there are opportunities to participate in a mascot sporting event (soccer, basketball, etc.) during the half-time of a local professional sporting event.
  • Send a press release to your local newspaper or TV stations announcing the birth of your mascot.
  • When launching a new product or special, get your mascot out in front of your store to draw attention and bring people in.
  • Utilize the technology of today to re-introduce old characters in new ways, or make a huge splash introducing a new character. Digital media can be used to your advantage as additional avenues to enrich story-lines of the character.
Bonus Tip: Your character can have his or her own blog, YouTube channel, Facebook or Twitter page.

Have FUN with it! Mascots are intrinsically fun so make the events and marketing avenues used to promote your character equally as exciting and interactive.

Build a mascot family – add new characters.